Orders are generally dispatched within 48 hours by First Class post with Royal Mail. If you urgently need an item the next day, please order before 3pm and tell me it's urgent. I can also arrange Guaranteed Next Day Delivery with Royal Mail or Courier which is expensive, just ask. Canvas or large prints can take up to 7 days to make and send out. You can OPT TO COLLECT from me at a market or fair in London.
Cushion covers can be posted as a small parcel due to length and my not wanting to fold them. Post and packing is added to their price. Postage to Europe (2-3 days) and ROW (5-7 days) is by Large Letter or Small Parcel First Class by Air.
I do take a holiday sometimes and I give ten days warning of when I will be away and no orders can be dispatched. The first two weeks of September invariably find me painting in Greece or Italy.
ORDERS VALUED OVER £25 GO FREE WORLDWIDE.
For orders of less value I charge a FLAT RATE for postage & packaging see below:
£1.50 flat rate
£4 flat rate
REST OF THE WORLD
£9 flat rate
Easy Returns & Exchanges
I pack all our products myself and every care is taken to ensure correct items, quantities, envelopes and sufficient packaging are used. If there's a mistake or fault please accept my apologies and notify me at once.
If an item arrives damaged, you should post it back to me to get a refund or replacement.
If you order a canvas or large print, dispatch may be direct from the printer and the price quoted will already include post and packaging. Any failure with the canvas printing should be taken up with the printer.
Problems with bought in stock are referred back to that manufacturer and their responsibility for giving a substitute if I do not hold one in stock. Sometimes I cannot make a substitute if an item is no longer manufactured and a refund is made.
My Gorgeous Cards
9 Belmont Grove
London SE13 5DW
You can contact me at the studio: 0208 318 6074
By email: firstname.lastname@example.org